Mac software support · NYC · Remote friendly

Software support for Macs that need to stay working.

Tekserve Studio helps Mac users fix macOS performance issues, creative app crashes, backup problems, plugin conflicts, and the software glitches that interrupt real work.

NYC + Tristate focusmacOS optimizationbackup planningself-hosted AIaudio · video · graphicscomplex installslicensing fixesnew Mac migration
AI
TekAI Diagnostics
Live · Mac & macOS · NYC techs
SESSION #NYC-2848
I'm TekAI — Tekserve's Mac & macOS diagnostic engine. Tell me what's going wrong on your Mac: DAW, plugins, macOS, networking, anything software. I'll triage it in seconds.

Core services

Clear support categories, no hardware repair confusion.

The focus is software support: macOS, apps, backups, licensing, migrations, and practical local AI tooling. Hardware repair is outside the MVP scope.

macOS Optimization

Tune the Mac you already own

Startup items, memory pressure, storage cleanup, permissions, update cleanup, and practical performance fixes for Apple Silicon and Intel Macs.

Creative App Support

Audio, graphics, and video tools

Pro Tools, Logic, Ableton, Cubase, DaVinci Resolve, Final Cut Pro, Adobe Creative Cloud, AutoCAD, Maya, and plugin-heavy workflows.

Backup Systems

Backups you can trust

Time Machine, bootable strategy, external SSD workflows, cloud sync cleanup, migration planning, and restore testing before it matters.

Glitch Fixes

Fast triage for weird software issues

Crashes, licensing errors, plugin scans, app hangs, networking problems, cloud sync conflicts, and post-update surprises.

Local AI Systems

Open-source AI, self-hosted

Ollama setup, local models, lightweight agents, private workflows, and practical Mac-friendly AI tools without cloud lock-in or unnecessary complexity.

Complex Installs

Third-party software installed right

Large app suites, plugin bundles, vendor managers, drivers, helpers, and license tools installed in the right order with fewer mystery failures.

Licensing

Activation problems untangled

iLok, Adobe, Autodesk, Steinberg, Waves, Native Instruments, subscription errors, broken activations, and license server issues.

Migration

New Mac setup without breakage

Move apps, plugins, presets, libraries, email, cloud sync, backups, and creative project paths from an old Mac to a new one carefully.

Pricing · starter packages

Simple ways to start, quoted after intake.

Public fixed prices can come later. For MVP, package names help people choose the right path while keeping room for different studio setups and software complexity.

Quick Fix

Quote after intake

For one software problem: app crash, licensing error, plugin issue, email glitch, backup warning, or macOS slowdown.
  • Remote-first support
  • Clear next steps
  • Short fix summary

Studio Tune-Up

Best for working Macs

A focused cleanup and optimization pass for creative Macs that need to stay stable under audio, video, graphics, or AI workloads.
  • Startup and storage review
  • Creative app checks
  • Backup sanity check

Setup Session

For new Macs or new tools

Help with complex installs, migrations, local AI tooling, plugin suites, licensing utilities, and backup workflows.
  • Install sequencing
  • Migration planning
  • Vendor account cleanup

Software support only. Tekserve Studio does not advertise board repair, liquid damage repair, screen replacement, or other hardware repair services.

User flow

A simple path from problem to booked support.

The MVP flow is intentionally short: diagnose, qualify, contact. That keeps the site shippable and makes every call to action point somewhere useful.

01

Describe the issue

Use the diagnostic assistant or contact form. Plain English is enough.

02

Get a software-first diagnosis

We identify likely causes, risk level, and whether remote support is enough.

03

Fix and document it

A Mac software specialist resolves the issue and leaves you with a short change log.

Tools

Keep TekAI as a guided triage tool first.

For launch, the diagnostic assistant should collect symptoms and set expectations. A live Ollama integration is useful later, but it should not block the first version.

Launch nowGuided diagnostic chat, contact form, service pages, deployment docs.
Build nextTicket intake, email notifications, basic admin view, Ollama diagnostic intake, health report template.
DeferCustomer dashboard, autonomous fixes, complex queues, account system, live monitoring.

Architecture

Recommended stack for Hostinger VPS.

Frontend

Next.js Pages Router, static-first React, one deployable app.

Styling

CSS tokens and reusable sections instead of one-off inline artboards.

AI later

Keep TekAI scripted for MVP; connect Ollama only after the support flow is proven.

Deploy

Build on the VPS, run with PM2 behind Nginx and SSL for tekserve.studio.

MVP contact flow

Tell Tekserve Studio what broke.

Support is focused on NYC and the Tristate area, with remote help available for Mac software issues. Requests go to help@tekserve.studio.